The Core 4: Endodontic Triage for Smarter Scheduling

If you've ever had a patient call your office with a toothache and wondered whether they need to be seen today or can safely wait, this is for you.

Today I'd like to share a simple tool we call the Core 4—four yes-or-no questions that help identify patients who may require emergency endodontic treatment before they ever arrive in your office.

We've been evaluating endodontic pain for more than two decades, and over time We've found that most emergency endodontic situations can be predicted by the answers to four simple questions.

Why does this matter? Because when patients are scheduled incorrectly, everyone pays the price. Patients lose time and money, offices lose efficiency, and treatment is often delayed. The Core 4 helps standardize those conversations and gives your team a simple framework for gathering meaningful information over the phone. Here are the four questions:

1. Does this tooth hurt on its own?
2. Are you taking anything for tooth pain?
3. Is this tooth waking you up at night or keeping you from sleeping?
4. Do you have any swelling?

Before you start using the Core 4, there's one important thing to understand: patients rarely answer these questions directly. If you've practiced dentistry for any length of time, you already know exactly what I'm talking about. You ask, "Does the tooth hurt on its own?" and the patient starts telling you about how it hurts when they bite or drink something cold. You ask, "Are you taking anything for the pain?" and they explain that they have a high pain tolerance or that they're taking an antibiotic. You ask, "Does this tooth wake you up at night?" and they tell you all the other reasons they don't sleep well. The key is to politely acknowledge their response and then bring them back to the question. While these details can help with the big picture, your goal is to get a clear yes-or-no answer to each of the Core 4 questions. Once you have those answers, you can gather additional information if needed. But don't let the conversation drift until you've completed the Core 4.

These questions focus on the symptoms most commonly associated with endodontic emergencies. When a patient answers "yes" to three or more of these questions, there is a high likelihood that they require urgent endodontic attention.

But the Core 4 does more than identify emergencies. It also helps identify patients whose pain may not be endodontic in origin. Conditions such as a cavity, traumatic occlusion, recent restorative work, bruxism, TMD, sinus-related pain, or other non-endodontic issues can often present as tooth pain. The Core 4 helps distinguish those patients from individuals who are more likely experiencing irreversible pulpitis or an acute endodontic abscess.

There are three reasons these questions work so well. First, they systematize the conversation. Every patient is asked the same questions, which improves consistency and reduces guesswork. Second, they simplify the conversation. Front office team members can easily gather this information before the patient is seen. Third, they keep the patient focused on the symptoms that matter most when determining urgency. The goal isn't to diagnose a root canal over the phone. The goal is to identify which patients may require emergency endodontic treatment, which patients likely need further evaluation, and which patients may have a non-endodontic source of pain that can be addressed in a consultation.

We've created a free Core 4 Triage Worksheet that your team can begin using immediately. You can download it HERE. In our next video/post, we'll discuss what radiographs add to the triage process and how combining radiographs with the Core 4 can sometimes allow patients to move directly into treatment without a separate consultation appointment.

Fractured Logic: The Danger of Diagnosing Before Diagnosing

 Proper diagnosis is so crucial to treatment planning.  A necrotic pulp with an enormous, alveolar bony defect - even with lateral bone loss - is not indicative of root fracture.  It is a possibility, but if the tooth has never had RCT before - I do not assume a root fracture.  EVEN if the bone loss is extensive.  Here's a great example.  6 months healing on a tooth that could easily be considered non-restorable.

#30 was first seen in 2021 and no tx recommended.

Pt returns in July 2025 with necrotic #30 and large apical lucency

CBCT shows a floating distal root.  This would be easy to assume the root is fractured and not treatable OR that perio status would be poor...

RCT completed July 2025

6 Month Recall!!!!

Check out that furcal bone healing!

Check out that distal bone healing.  No root fracture or perio issues.

Xela-Aid - Local Hope Guatemala Needs Your Help!

Having traveled multiple times to do dental work in Guatemala, we recently had the opportunity to visit San Martin Chiquito, in the highlands of Guatemala to do some volunteer work in the Xela-Aid dental clinic.  Our previous two visits to Guatemala were with the Open Wide Foundation through the Spear organization, however, following COVID, the Open Wide clinics were no longer functioning, so we were excited to learn about Xela-Aid and their clinic in a small Mayan village near Queztaltenango, Guatemala.  The word Xela (pronounced "SHAY-lah") is a shortened form of the ancient Mayan name Xelajú which means “under the ten mountains” in the Kʼicheʼ Maya language.  Today, both locals and visitors commonly refer to Quetzaltenango as Xela. The name reflects the city's strong indigenous heritage and its cultural significance in the Guatemalan highlands.

Xela‑AID (also known as Local Hope Guatemala) is a U.S.-based 501(c)(3) nonprofit dedicated to empowering underserved families in the Guatemalan Highlands. In the rural highlands of Guatemala, access to healthcare—especially dental care—is limited. That’s where Xela-AID steps in. Founded in 1992, Xela-AID's mission is to support underserved families in becoming healthy, educated, and self-reliant.

Xela-AID clinic (yellow), Montessori School & EcoLodge (white)

What makes Xela-AID unique is its long-term, community-based model. Rather than offering temporary relief, the organization builds partnerships and infrastructure to promote lasting change. From scholarships and literacy programs to sanitation systems and medical care, Xela-AID offers comprehensive support to families in San Martín Chiquito and surrounding villages.

For healthcare professionals, especially those in the fields of medicine, optometry, mental health, and dentistry, there are specific opportunities to serve in the organization’s medical clinic. Volunteers help deliver essential services, train local staff, and expand the clinic’s reach and impact.

Xela-AID offers a range of volunteer opportunities—both on-site in Guatemala and remotely from home. Volunteers participate in education programs, construction projects, and health initiatives. Xela-AID provides organized volunteer trips with unique, local experiences as well as customized opportunities to serve what may work best with your schedule.

Dr. Jason Hales in the dental clinic

Dental care is one of the most needed—and most underprovided—services in rural Guatemala. In many cases, people go years without seeing a dentist. Extractions are often the only option available.

Xela-AID’s clinic offers weekly dental services, thanks to a mix of visiting and local providers. Services include exams, cleanings, fillings, and extractions. Equally important is the preventive work: volunteers help educate children and families on basic oral hygiene and distribute toothbrushes, toothpaste, and soap as part of the organization’s hygiene and health education program.

Dental professionals who volunteer with Xela-AID have the opportunity to provide treatment, introduce new techniques, support preventive education, and mentor staff. It’s a direct way to address an urgent need while building local capacity for ongoing care.

One of the most distinctive features of Xela-AID’s approach is how seamlessly it integrates healthcare, education, and community engagement in a single location.

Volunteers at the Montessori School

Just steps away from the healthcare clinic is something equally transformative: a Montessori-based preschool, built and operated by Xela-AID to provide early education rooted in respect, independence, and cultural connection.

This school gives local children access to high-quality early learning—something rare in rural Guatemala. It also allows parents, many of whom are receiving care or participating in Xela-AID’s training programs, to bring their children to a safe and nurturing environment each day.

To support its growing network of volunteers and visitors, Xela-AID has also developed comfortable on-site housing. Whether you’re a healthcare professional traveling to staff the clinic, a teacher volunteering in the school, or a donor coming to see the impact firsthand, Xela-AID’s lodging provides a welcoming home base.

Dr. Paul Kelly visiting the Co-Op store

One of the most unique features is the Eco-Lodge, located on the third floor of the school building. This thoughtfully designed space offers private accommodations and sweeping views of the surrounding mountains and farmland. More than just a place to sleep, the Eco-Lodge provides a rare opportunity to live in the heart of a working Mayan community—sharing meals, walking the same paths, and engaging with neighbors as part of daily life.  All meals can be provided on-site and prepared by local women using authentic Mayan recipes and ingredients. Meals are healthy, flavorful, and thoughtfully made, offering guests a chance to experience the local culture through its cuisine.

Guests often describe their stay at the Eco-Lodge as one of the most meaningful aspects of their service trip. It’s not just immersive—it’s deeply grounding and reflective of Xela-AID’s model: working with, not just for, the communities they serve.

Dr. Morris Oswald

Opportunities for meaningful service abound at Xela-AID. Whether your background is in healthcare, education, construction, or community outreach, your time and talents can make a lasting difference. One of the areas of greatest ongoing need is the dental clinic, where volunteers—especially dentists, hygienists, and dental assistants—can provide critical care that is otherwise unavailable in the region. Even a short trip can have a profound impact on the oral health and well-being of the local population.

To learn more about how you can get involved, visit xelaaid.org, or for more information about dental trips contact Dr. Michael Johnson, who can help guide you through the volunteer process.  For those unable to travel, Xela-AID also welcomes support through fundraising, administrative help, and program sponsorships.

Market at San Juan Ostuncalco

In addition to service work, Xela-AID offers volunteers a variety of cultural immersion experiences that deepen their understanding of the local Mayan community. Activities may include traditional weaving demonstrations, Mayan cooking classes, opportunities to learn about indigenous customs and language, and visits to vibrant local markets, where volunteers can explore handmade textiles, fresh produce, and traditional crafts. Volunteers also have the chance to visit Lake Chicabal, a sacred crater lake nestled in the cloud forest and revered by the local Maya for its spiritual significance. These experiences provide a meaningful connection to the culture, history, and daily life of the Guatemalan highlands.

Come and take advantage of a fund adventure and service opportunity!

Morning view of the valley of San Martin Chiquito

Morning view of the valley of San Martin Chiquito

San Juan Ostuncalco Market

Dining/Conference area at the Xela-AID clinic

Inside the Montessori School/Eco Lodge

Clinical Steps for Vital Pulp Therapy

The Evolution of Vital Pulp Therapy: A Paradigm Shift in Carious Lesion Treatment

Our previous post introduced the benefits of modern bioceramic materials and their transformative impact on the treatment of carious lesions in teeth with vital pulpal tissue. Traditional methods such as indirect pulp capping, direct pulp capping, or SVEC pulpotomies using calcium hydroxide Ca(OH)2 are now being replaced by a more advanced procedure known as Vital Pulp Therapy (VPT) utilizing modern bioceramic materials. (AAE Position Statement on Vital Pulp Therapy)

The Role of Modern Bioceramic Materials in Vital Pulp Therapy

The foundation of Vital Pulp Therapy lies in the biocompatible and bioactive properties of modern bioceramic materials. No longer do we need to be concerned about the potential for dental materials to damage the pulp or the risk of pulpal exposure during carious excavation. Instead, the focus has shifted to complete caries removal, even if it necessitates partial or complete pulpotomy, followed by immediate placement of a bonded, permanent restoration.

A 2011 systematic review (Aguilar, Panuroot et al.) on cariously exposed vital pulps treated with DPT (direct pulp capping) showed a 72.9% success rate at 36 months compared to 99.4% and 99.3% success on teeth treated with partial and full pulpotomy at the same 36 months.

Furthermore, a 2021 meta-analysis (Sabeti et al.) examining the prognosis of VPT in permanent teeth found that when MTA or other bioceramics were used as a capping material, success rates reached 93%.

These findings highlight that VPT should be strongly considered over traditional direct or indirect pulp capping and as a viable treatment option for carious teeth—except in cases where endodontic therapy is required to due pulpal necrosis or for restorative purposes, such as post placement.

Expanding Indications for Vital Pulp Therapy - IRREVERSIBLY INFLAMMED TEETH

Initially, it was believed that VPT would be limited to teeth with normal or reversible pulpitis. However, emerging evidence suggests that this approach may also be effective for teeth with irreversible pulpitis. A recent 2024 randomized cohort study (Zhang et al.) evaluating VPT using bioceramic materials in cariously exposed pulps with both reversible and irreversible pulpitis found a one-year clinical success rate of 90.4%.

A randomized controlled trial (Jassal et. al.) found that the success rates of vital pulp therapy (with a bioceramic) between partial and full pulpotomies on teeth with irreversibly inflamed pulps was statistically insignificant.  They reports 88% success rate for partial pulpotomy and 91.6% success rate for full pulpotomy at 1 year.

Another systematic review (Cushley et.al.) of permanent carious molars with irreversible pulpitis treated with coronal pulpotomy found a 94% clinical success rate and 88% radiographic success rate at 36 months.

This research underscores the potential for VPT to serve as a conservative treatment option for your patients before the need for endodontic intervention arises. This data would suggest that you can consider treating permanent, cariously exposed teeth with NORMAL, REVERSIBLE and IRREVERSIBLE pulpitis with more conservative vital pulp therapy before you move to full endodontic therapy.

At SSE, our goal is to support your restorative practice by informing you of conservative treatment options you may consider before referring patients for endodontic therapy at Superstition Springs Endodontics.  This treatment is best performed in your office where you can immediately restore your patient with a permanent restoration.

Determining Candidacy for Vital Pulp Therapy

For successful VPT implementation, consider the following criteria:

Vital Pulp Therapy IS an option if:

• The pulp is vital and responds to thermal testing. (Irreversibly inflamed pulps are also in this category)

• The patient understands that a root canal may still be required if the pulp is too inflamed upon access or necroses over time. (Set realistic expectations.)

• The tooth has immature roots that still require apical closure.

Vital Pulp Therapy IS NOT an option if:

• The pulp is necrotic (evidenced by swelling, sinus tract, or periapical lesion).

• Decay is so extensive that root canal therapy is required for restorative purposes (e.g., the need for post placement or extensive decay preventing proper restoration).

Factors That May Improve VPT Success:

• Asymptomatic patients

• Younger patients

• Larger canals/apices

Step-by-Step Guide to Performing Vital Pulp Therapy

1. Pulpal Diagnosis & Informed Consent – Confirm a vital pulp through diagnostic testing and ensure the patient understands that endodontic therapy may still be necessary.

2. Rubber Dam Isolation – Maintain a dry, sterile field.

3. Complete Caries Excavation – Remove all carious tissue, even if pulpal exposure occurs.

4. Hemostasis Control – Apply direct pressure with a cotton pellet to control bleeding. If bleeding persists beyond 3-4 minutes, remove additional pulpal tissue. If necessary, perform a full pulpotomy. If hemostasis cannot be achieved, consider endodontic therapy.

5. Application of Bioceramic Material – Once bleeding has stopped, apply a bioceramic material directly onto the pulpal tissue.

6. Protective Base Placement – Place a glass ionomer base over the bioceramic to prevent washout during bonding of the final restoration.

7. Final Restoration – Place a permanent bonded restoration.

8. Coronal Coverage – Consider full coronal coverage if the tooth requires additional reinforcement.

9. Follow-Up & Monitoring – Conduct periodic evaluations to assess pulpal health and radiographic changes.

Conclusion

Vital Pulp Therapy represents a significant advancement in conservative dental care, providing an effective alternative to traditional pulp capping techniques and, in some cases, even root canal therapy. By integrating modern bioceramic materials into your practice, you can offer patients a more conservative, biologically favorable approach to managing carious lesions while preserving pulpal vitality.

At SSE, we are committed to supporting your practice with the latest advancements in restorative and endodontic treatment options. If you have questions or need guidance on incorporating VPT into your workflow, we’re here to help!

Consider the following case examples.

CASE #1 - VPT with Direct Pulp Cap (Pulp exposed but not removed)

Deep decay on a vital pulp of young patient

Complete caries removal, hemostasis achieved, MTA bioceramic placed on exposed pulp

Immediate, bonded restoration placed

VPT Final

CASE #2 VPT with Partial Pulpectomy

Deep decay on a young patient with vital pulp

Rubber Dam isolation and caries excavation

Pulp exposed, complete caries removed and hemostasis of the remain pulp achieved with pressure

Bioceramic putty placed against the exposed pulpal tissue & glass ionomer base placed over the bioceramic

Bonded restoration placed

VPT completed with partial pulpotomy

CASE #3 - VPT with Complete Pulpotomy

VPT with complete removal of pulpal tissue in the pulp chamber (pulpotomy)

CASE #4 VPT with Partial Pulpotomy

VPT completed with partial pulpotomy

After completing vital pulp therapy on your patients.  Plan to monitor them over time.  Restore them with coronal coverage when appropriate.  If necrosis occurs, endodontic therapy is the next step.

SOURCES:

1. AAE Position Statement on Vital Pulp Therapy, Journal of Endodontics, Sept 2021, Vol 47, No 9, p1340-1344.

2. Vital Pulp Therapy in Vital Permanent Teeth with Cariously Exposed Pulp: A Systematic Review. Aguilar, Panuroot et al. Journal of Endodontics, Volume 37, Issue 5, 581 - 587.

3. Prognosis of Vital Pulp Therapy on Permanent Dentition: A Systematic Review and Meta-analysis of Randomized Controlled Trials. Sabeti, Mohammad et al. Journal of Endodontics, Volume 47, Issue 11, 1683 - 1695. 

4. Clinical Influencing Factors of Vital Pulp Therapy on Pulpitis Permanent Teeth with 2 Calcium-Silicate Based Materials: A Randomized Clinical Trial. Zhang, Yin, Wu, Wang, Huang, Li.  Medicine (Baltimore) 2024. May 3: 108(18).

5. Outcome of partial and full pulpotomy in cariously exposed mature molars with symptoms indicative of irreversible pulpitis: A randomized controlled trial. Jassal A, Nawal RR, Yadav S, Talwar S, Yadav S, Duncan HF. , Int Endod J. 2023 Mar;56(3):331-344. doi: 10.1111/iej.13872. Epub 2022 Dec 4. PMID: 36403208.

6. Pulpotomy for mature carious teeth with symptoms of irreversible pulpitis: A systematic review. Cushley S, Duncan HF, Lappin MJ, Tomson PL, Lundy FT, Cooper P, Clarke M, El Karim IA. , J Dent. 2019 Sep;88:103158. doi: 10.1016/j.jdent.2019.06.005. Epub 2019 Jun 20. PMID: 31229496.

Modern Bioceramics in Endodontics

Porcelains have been at the heart of esthetic dentistry since the 1960's with a broad assumption that they are bioinert - not eliciting a reaction from the tissues around them.

Without diving too deep in the science of biomaterials, a bioactive material is one that intentionally elicits a response from adjacent tissues and biocompatability refers to a material that does not cause harm to adjacent tissues.  Biocompatibility is not absolute(1) and requires evaluation of a material's interaction with tissues over time.  In other words, more complex than this discussion.

Advances in dental ceramics have continued to evolve into what we now call bioceramics. These materials include hydroxyapetitie, bioactive glass and calcium silicates.(2)

One of the earliest bioceramics used in Endodontics was Mineral Trioxide Aggregate - a silicate cement.  This bioactive and biocompatible material was unlike anything we had seen before in endodontics.  It could be used in a moist environment - actually requiring moisture to set up, did not seem to irritate the adjacent tissues and bone would form right up against it!  It did not take long for this  material to be used for root repair (additional example) & apicoectomy retrofills.

With the biocompatible success of this material, and seeing that it clinically created good seal, it wasn't long before we began using this bioceramic for direct pulp capping and using this material to replace traditional apexification/apexogenesis a new type of procedures known as pulpal regeneration.

 

One of the biggest challenges with the use of MTA was the grey discoloration of the tooth.  The grey staining of the tooth created esthetic challenges in the anterior.  In effort to address this complication,  Tulsa Dentsply developed a white MTA by reducing the aluminoferrite content.

The bioceramic line up has grown since the development of white MTA with additional calcium silicate cement products from Septodont, Brasseler, Avalon Biomed etc.  These modern bioceramic materials claim to have the impressive properties of:

• Osteogenicity
• Chemically bond to dentin
• Antibacterial (pH>12)
• Hydrophilic
• Hydroxyapatite producing
• No shrinkage
• Good working/setting time
• Easy delivery systems

Every one of these properties make these materials ideal for use in Endodontics. By adjusting the thickness of the material for different applications, we now use these materials as endodontic sealer, root repair material, root end filling materials, pulp regenerative procedures.

With improved esthetics, these modern bioceramics are now the standard of care for pulpal regenerative procedures.

The modern bioceramic materials, with these amazing bioactive and biocompatible properties, are opening up new restorative options when it comes to carious lesions on vital teeth.  

Bioceramics can be placed directly against the pulpal tissue and maintain vitality of the pulp.  This means that direct and indirect pulp capping with CaOH is out and the new bioceramics are in. This new approach includes a major paradigm shift when it comes to pulp capping procedures.  Previously, we attempted to minimize any pulpal exposure.  Now, with the bioactive and biocompatible properties of bioceramics, the goal is complete removal of caries and infected pulpal tissue (even complete pulpotomy if needed) and proper seal with a bioceramic and immediate bonded coronal restoration.  This procedure is known as Vital Pulp Therapy (VPT) and should be considered in your restorative practice in the place of direct and indirect pulp capping.  In an upcoming post, we'll share the steps and cases to help you apply this in your restorative practice.

In a 2021 meta analysis (3) on the prognosis of vital pulp therapy on permanent teeth, when MTA or other bioceramics were used as a capping material they were found to be successful 93% of the time.  This means that VPT should be an option for your treatment of carious teeth - prior to endodontic treatment.

Stay tuned for more info and clinical tips on Vital Pulp Therapy.

Sources:

1. Wataha JC. Principles of biocompatibility for dental practitioners. J Prosthet Dent. 2001 Aug;86(2):203-9. doi: 10.1067/mpr.2001.117056. PMID: 11514810.

2. Dong X, Xu, X. Bioceramics in Endodontics, Updates and Future Perspectives.  Bioengineering. 2023 Mar13;10(3):354.

3. Prognosis of Vital Pulp Therapy on Permanent Dentition: A Systematic Review and Meta-analysis of Randomized Controlled Trials Sabeti, Mohammad et al. Journal of Endodontics, Volume 47, Issue 11, 1683 - 1695

Technique & Long-Term Stability of Bone Grafts & Soft Tissue Grafts

If you are doing bone or soft tissue grafting, don't miss this event!

Using CBCT to Diagnose the Depth of a Cracked Tooth

 One of the many uses of CBCT is to help us determine the depth of a crack - seen on the occlusal surface of a tooth, but uncertain as to how deep it goes down the root.  Obviously the deeper the crack goes below the CEJ, the poorer the long term prognosis.

This patient was mostly asymptomatic until he recently bit into something and has had pain ever since.

Periapical film

2 Cracks seen on the MMR - with staining

CBCT shows a narrow, bony defect identifying a crack in the axial (Z) view.  The sagittal (Y) view shows the depth of the crack.  A new crown would have to go past this depth to cover the crack up.  This view helps us make a determination of the restorability of the tooth.

In this case, the crack would never be completed removed or covered up by the crown making the long term prognosis poor.  CBCT allows us to make this evaluation without having to remove the amalgam filling and chase the crack - saving the patient (and us) time and money.

Innovations in the Dental Insurance World

 

Medical insurance has been using tiered systems to provide care to patients for some time. A tiered system categorizes physicians by quality and cost efficiency standards. While the patient chooses their provider, the patient's copay may vary based upon the provider tier that is chosen. Insurance companies can reimburse different tiers on different fee schedules potentially allowing network providers with better outcomes higher reimbursements. An example of medical insurance tiered system: TIER 1 Providers meet excellent quality and/or cost efficiency standards Members pay the lowest copayment TIER 2 Providers meet good quality and/or cost efficiency standards Members pay the mid-level copayment TIER 3 Providers who are outside the insurance network Members pay the highest copayment As you know, trends in dentistry typically follow trends in medicine. While the tiered provider system is not yet here for dentistry, the concept of evaluating the quality of dental care has been on the horizon for some time, and will shortly be utilized by major dental insurers. How will this work? A leader in this type of data analytics is P&R Dental Strategies. They have developed a unique, objective, quality measurement program for dentists. Their methodology, called DentaQual, leverages a nationwide, multi-payer dental claims database (DentaBase) to measure quality by analyzing cross-payer claims and dentist utilization data. Quality is measured based on metrics scored in each of 5 categories.

The DentaQual score for a dentist is based upon an individual dentist's "standard deviation from the norm", the norm being the average practice behavior of a dentist's peers in a geographic area. It is not based upon predetermined or subjective benchmarks such as user reviews. As the largest dental insurer in Arizona, Delta Dental of AZ, will soon make these quality scores available to patients to help them in selection of their dentist. Other insurers such as United Healthcare and other Delta Dentals have already incorporated this platform and it's probable that other insurers will follow suit. In order to better understand the purpose behind these metrics and how insurance companies will be using them, we have invited Mr. Mike Jones, President and CEO of Delta Dental of Arizona to participate in our upcoming seminar. Mr. Jones will provide us with an update of current and future initiatives and explain how Delta Dental will be leveraging these new metrics. We have also invited Mr. Michael Urbach, President of New Markets for P&R Dental Strategies to come and explain how DentaQual works and what affect they expect to have on the dental insurance marketplace. We look forward to their presentation on Tues, March 22, 2022 at 6:00pm at Superstition Springs Endodontics.

Survival in the Dental Office: Brain Based Leadership Concepts to Help your Practice

During the 2020 spring shutdown, due to the COVID-19 pandemic, I found myself at home with my family looking for ways to entertain ourselves. We planned daily "quarantainment activities" like playing indoor games, outdoor games, cooking competitions, bike rides, ping pong tournaments, movies etc. At some point, we began to watch back seasons of the CBS reality show "Survivor". In this show, a group of very different people get stranded on an island, with just the clothes on their backs. They compete individually and in teams but ultimately have to vote each other off the island until there is one remaining survivor. We did some major binge watching, but it was fun. Watching the drama of such different people put in a stressful environment, competing for food & small comforts, making pacts with each other and ultimately doing anything to survive in the game - including the all too famous "blindside" was just too entertaining to look away! At the same time, we all found ourselves in a business survival mode. How do we handle our emergency patients? Do we layoff employees? Can we get a PPP loan? Can we get it forgiven? What happens if someone on staff gets sick? How do we pay for sick time? If a staff member gets sick, do we have to shut down the office? What if my family gets sick, can I come to work? How do I handle the hygienist's concerns? How do we manage our team's anxiety about the whole situation? How long will this go on? etc. etc. The threats to our businesses and livelihood were real and we all felt a little "blindsided" by COVID-19. Survival is what the brain is designed to do. The brain identifies threats and keeps us alert and aware of them at all times. Unfortunately, sometimes this state of arousal can create challenges and problems when it comes to communicating, collaborating, solving problems, setting goals, and leading a team in your office. Modern neuroscience is teaching us many new things about the brain and cutting edge leadership is taking advantage of that new knowledge. Our upcoming Inner Space Seminar, will discuss how brain based leadership focuses on understanding how the brain works and using that information to our advantage. David Rock, of the Neuroleadership Institute, has described five social domains that the brain treats as primary rewards or threats. Since your office is social system, understanding these concepts can change the way you communicate, lead your team and interact with your patients more effectively. Our upcoming Inner Space Seminar will be presented by Jason Hales DDS, MS on Thursday, Nov. 11th, 2021, will review these leadership concepts and help you survive as a leader in your practice.

To register please contact Annette at Annette@superendo.com or 480-807-8022. Seating is limited.

Dealing with Cracked and Fractured Teeth - An Inner Space Seminar

 

At a recent Inner Space Seminar, Dr. Jason J. Hales discussed dealing with cracked and fractured teeth.